With more than $650 million in assets and over 66,000 members, CPM Federal Credit Union (CPM)’s mission is to make financial services affordable and deliver exceptional service.
CPM wanted to provide a user-friendly, digital onboarding experience, while also automating fraud detection and reducing abandonment rates. They were struggling to do this with the software platform they were using for digital account opening and membership applications.
“Cotribute's decision intelligence and fraud detection capabilities have been a game changer for CPM. The fraud tools stop suspected fraudulent applications prior to account creation, eliminating the manual workload of the investigation. This has significantly improved operational efficiency by reducing staff hours previously spent on post-fraud remediation and account cleanup.”
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